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Returns and Repairs
Please contact us before each return! It is often possible to solve supposed problems by e-mail or telephone, which saves time and work.
If you return items to us, please always attach a short note (e.g. an e-mail printout).
Please send the articles well packed to us in Steinhausen, or bring them by:
PLAY-ZONE GmbH
Hinterbergstrasse 36
6312 Steinhausen
Important
- Defects caused by improper handling (static discharge, short-circuit, poor packing for return etc.) are not covered by the warranty.
- We reserve the right to charge a test fee for items sent to us for repair where no defect can be detected or are not covered by the warranty.
Repair procedure for Adafruit products
A special repair procedure applies to Adafruit products. Details can be found here: https://blog.play-zone.ch/2017/04/12/garantie-austausch-bei-adafruit-produkten/